Refund Policy
Return Eligibility
We want you to be completely satisfied with your purchase from our website. You may return most unused items in their original condition within 30 days of delivery for a full refund. The item must be in its original packaging with all tags attached and include all original components.
Non-Returnable Items
Certain items cannot be returned for health and safety reasons, including but not limited to:
- Opened or used collectibles
- Products missing original packaging or tags
- Items damaged due to customer mishandling
- Special order or discontinued items marked as final sale
Return Process
To initiate a return, please follow these steps:
- Visit our returns portal on the main website
- Enter your order number and email address
- Complete the return request form
- Print the provided return shipping label
- Package the item securely in its original packaging
- Affix the return label and ship from any authorized shipping location
Refund Timeline
Once we receive your returned item, please allow 5-7 business days for processing. After inspection and approval of your return, we will initiate your refund. The refund will be automatically applied to your original payment method. Please note that shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a return shipping label and expedite either a replacement shipment or full refund, including original shipping costs.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
International Returns
International customers are responsible for all customs duties, taxes, and return shipping costs. The refund amount will be for the merchandise value only and will not include any original shipping charges or import fees.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.
Late or Missing Refunds
If you haven’t received your refund within 10 business days after our confirmation email, please first check with your bank or credit card company. If the issue persists, contact our customer service team through the contact form on our website.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be returned unless they are defective or damaged upon arrival.
Questions
If you have questions about your return or our refund policy, please contact our customer service team through the support section of our main website. We’re here to help ensure your complete satisfaction with our products and services.